Terms & Conditions

Know your Rights

Please read through the Terms and Conditions of this website carefully and, where necessary, contact us to explain and such terms and conditions which you may not understand.

Seagrass Boutique Hospitality Group have been engaged to maintain this website, https://italianstreetkitchen.com/au/, which has been established for your free and unrestricted access to education about our brand, information on our products, and enjoyment of our services. By navigating our website, you agree, without limitation, to accept our Privacy Policy and Terms and Conditions stated throughout the website.

Age

If you are under the age of 16, you should always have the express consent or a parent and / or legal guardian before accessing this website.

Use of this Website

Your use of this site is subject to the terms and conditions, privacy policies and terms of use that apply to our products of which are all contained within this website. These terms and conditions, at all times are subject to the laws of Australia and the jurisdiction of New South Wales. All material contained within this website is protected by all applicable laws including copyright and trademark laws unless otherwise specifically noted and may not be used unless we provide you with express written notice to do so.

The intended use of this site is for the benefit of persons residing in Australia. Any promotion, competition, product or service identified or contained within this website is subject to their specific terms and conditions. If there are no specific terms and conditions, the terms and conditions contained within this page shall apply.

If you do not agree to any of the terms and conditions, privacy policies and terms of use contained within this website, you must immediately cease the continued use of this website. We suggest for you to contact us to discuss any issues which you have in relation to our website.

Access to the Website

We will continually attempt to provide you with access to the contents of this website 24 hours a day, 7 days a week. In the event the website is inaccessible for a planned or unplanned reason, we cannot be held liable. We may, at any time and without notice to you, restrict or terminate your access to this website if we deem you are in breach of our terms, conditions and policies.

Privacy

We place a strong emphasis on protecting your privacy for any information you provide to us through the use of this website. For more information on what information we collect and how we treat such information, please read our Privacy Policy contained within this website.

Liability

The information contained within this website has been provided and produced to the best of our knowledge and taking into account all relevant legislation at the time of production. Your use of this information is done at your own risk. We, or any of our affiliates do not accept alibility, for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, or inability to use or access, this website.

In the event the device in which you utilise to access this website is damaged in any capacity, we take no responsibility and will not be liable for any damage caused.

Aperitivo Hour

View the Aperitivo Hour terms and conditions by expanding the accordion below!

  1. Only available on weekdays – Monday – Friday
  2. Available at Neutral Bay, Meadowbank, Newstead, Bella Vista, West End, and Penrith
  3. Available between 5 – 7pm only
  4. Not available on public holidays or any other special days.
  5. Any extra items consumed will be charged at the menu price and must be paid for on the day. 
  6. Offer can be removed at any time.

Loyalty App T&C's

View the app terms and conditions by expanding the accordion below!

ISK Improved Loyalty App Statement:

As of September 28, 2021, Italian Street Kitchen will be removing all points from the Italian Street Kitchens App. All loyalty points will be converted to cashback dollars and existing users will have 1 month (until 28/10/21) to use these extra cashback dollars. After 28/10/21, this cashback will expire. Italian Street Kitchen will be adding multiple improvements to the loyalty program app, including introducing welcome rewards for different tiers, birthday rewards and anniversary rewards. Birthday and Anniversary rewards will vary per tier. The existing cashback rules will remain in place, Red 5%, White 7% and Green 10%. The rules to move up a tier have changed, Red remains complimentary to join, White requires 12 visits or spend $750 in a 12 month period & Green 24 visits or spend $1500 in a 12 month period. Cashback and all rewards continue to last for 12 months, after 12 months they will expire. Any questions regarding the new loyalty program, please contact info@italianstreetkitchen.com

  1. The Italian Street Kitchen loyalty program (“Program”) is available at all Italian Street Kitchen restaurants in Australia.
  2. Participation in the Program is open to individuals with a unique mobile number and an Australian residential address.
  3. Individuals can become Italian Street Kitchen loyalty program Members (“Members”) by downloading the official Italian Street Kitchen App (“App”) for compatible smartphones and devices and following the prompts to register and activate the App. A mobile phone number verification process is in place. To become a verified member you must verify your mobile number by entering the verification code sent to you as a phone message. Only a verified member can redeem cash-back credits. Unverified Members can still earn rewards via the App but cannot redeem until the account is verified.
  4. Individuals under 16 years old must have parental/guardian approval to register for this Program and further, the parent/guardian of the individual must read and consent to these Terms and Conditions. Parents/guardians may be required by Italian Street Kitchen to enter into a further agreement as evidence of consent to the minor registering for this Program.
  5. Upon verification, an Account will be created for the Member. Verified Members who initially became a Member with a physical membership card, will also be able to associate the existing membership card to the App account once they complete the App registration, this will enable them to accrue and redeem Rewards via the App. The Program allows one physical card (including loyalty cards and gift cards) to be linked to the App account maximum, please contact info@italianstreetkitchen.com if you have any issue with linking the cards.
  6. There is a strict limit of one (1) registered Account per Member/person. Each account requires an independent mobile number that needs to be verified.
  7. You must advise Italian Street Kitchen of any change of name, address, email or other details as soon as practicable after the change. Personal information that Italian Street Kitchen uses is only to communicate with Members and to provide offers that Italian Street Kitchen feels that Members may be interested in. Italian Street Kitchen is not responsible for any loss of loyalty program Rewards or Benefits made available to Members in connection with any failure by you to notify Italian Street Kitchen of any change in your details. Italian Street Kitchen may require acceptable proof in relation to any change of details. Changes can be made directly via the App or by contacting the Italian Street Kitchen Customer Service Team.
  8. Until otherwise advised by Italian Street Kitchen, Italian Street Kitchen membership is tiered according to your interaction with Italian Street Kitchen every consecutive period of twelve (12) months.
  9. Until otherwise advised by Italian Street Kitchen, each Tiered membership entitles you to a different cash-back rewards percentage. Tier 1 – Complimentary to join, Tier 2 – 12 visits or spend $750 in 12 months, Tier 3 – 24 visits in 12 months or spend $1500 in 12 months.
  10. Cashback is accrued where payment is made, provided that the App barcode associated with the Account is scanned at the time of purchase.Tier 1 – 5% cash-back rewards, Tier 2 – 7% cash-back rewards, Tier 3 – 10% cash-back rewards
  11. All accrued Rewards & Entitlements will lapse if a member has not redeemed the Rewards within a period of twelve months. Italian Street Kitchen will automatically deduct and invalidate Rewards from such an Account after every consecutive period of 12 months, with any accrued Rewards and other entitlements being forfeited. For example, you have earned $5 on 03/08/2017, if they are not redeemed before 03/08/2018, our system will automatically expire them and remove them from your account. For the avoidance of doubt, the Account will not be terminated and the Member will retain their Account even after their Rewards expire.
  12. Members can only redeem ONE reward per transaction.
  13. Members may be given a choice of rewards. They have the choice of which item they would like to redeem with specific promotions. For example, when you download our app, you are given a choice of 4 different food items to choose from as a reward. 
  14. The Rewards balances and special offers under this Program are not transferable, exchangeable or redeemable for cash. Rewards accrued in multiple Accounts cannot be merged.
  15. The Rewards will not be accumulated and can not be redeemed in respect of any purchases made through a third party delivery service or other items nominated or other goods or services nominated in these Terms and Conditions by Italian Street Kitchen from time to time.
  16. It is each Member’s responsibility to ensure that the correct Rewards have been added or deducted for each eligible transaction. Individuals must notify Italian Street Kitchen of any apparent discrepancy as soon as possible by contacting info@italianstreetkitchen.com. Italian Street Kitchen will not be able to add any missing Rewards related to transactions where membership was not scanned by a Member.
  17. Italian Street Kitchen is not liable for any unauthorised use of a Member’s account, Rewards, username or password by third parties, nor is it liable for unauthorised use of a reward code sent to a Member.
  18. No fees will be charged by Italian Street Kitchen for the issue, registration, activation or use of the App. Members are responsible for any costs charged by their service provider for Internet access to use the App or access the Program website.
  19. Italian Street Kitchen reserves the right, at any time, to verify the validity of Members, registrations, verification of accounts, and Rewards accrual and redemption (including a Member’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any Member who Italian Street Kitchen has reason to believe has breached any of these Terms and Conditions, tampered with the registration, Rewards accrual/redemption and/or account verification process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Program. Errors and omissions may be accepted at Italian Street Kitchen’ discretion. Failure by Italian Street Kitchen to enforce any of its rights at any stage does not constitute a waiver of those rights. Italian Street Kitchen’ legal rights to recover damages or other compensation from such an offender are reserved.
  20. Incomplete or indecipherable Member registrations or Reward redemption may, at Italian Street Kitchen’ discretion, be deemed ineligible for this Program or deemed invalid.
  21. If there is a dispute as to the identity of a Member, Italian Street Kitchen reserves the right, in its sole discretion, to determine the identity of the Member.
  22. Should a password be lost or forgotten, Italian Street Kitchen’ verified Members should follow the reset password steps via the App, the password will then be sent to the nominated email address associated with the Account.
  23. Additional rewards and entitlements may be offered at Italian Street Kitchen’ absolute discretion.
  24. Italian Street Kitchen reserves the right and has absolute discretion to refuse an Italian Street Kitchen Loyalty Program membership should we believe that the use is unauthorised, fraudulent or otherwise unlawful.
  25. Italian Street Kitchen reserves the right, in its absolute discretion, to suspend your membership in the event that a large credit load accumulates on your Italian Street Kitchen loyalty program account pending investigation into the accumulation of that credit.
  26. Italian Street Kitchen may terminate your membership if it considers you have used your Italian Street Kitchen loyalty program card fraudulently or otherwise in contravention of these terms and conditions or the law generally.
  27. Italian Street Kitchen accepts no responsibility for any SMS, email or other mail not received by Members or for any delay in delivery due to technical disruptions or for any other reason.
  28. Italian Street Kitchen is not responsible for any incorrect or inaccurate information, either collected at the time you registered as a Member or during the course of your Membership, either caused by an Italian Street Kitchen employee in person or via phone or for any of the equipment or programming associated with or utilised in this service, or for any other technical error or a combination thereof that may occur in the course of the administration of this service including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of Member’s contact details.
  29. Italian Street Kitchen reserves the right to remove credit incorrectly or accidentally added to the Italian Street Kitchen loyalty program account, without notice to the Member.
  30. Italian Street Kitchen may offer special offers to some or all Italian Street Kitchen loyalty program Members from time to time. These offers may include additional terms and conditions.
  31. Some Italian Street Kitchen loyalty program Members may be ineligible to redeem special offers because of their age or legal requirement. It is at Italian Street Kitchen’ sole discretion whether to issue you with a special offer.
  32. To redeem a special offer, you must go to a participating Italian Street Kitchen store and scan your Italian Street Kitchen Butchers membership. All special offer values are inclusive of GST where applicable and are quoted in Australian dollars.
  33. Italian Street Kitchen loyalty program membership, special offers and discounts are non-transferable and are not redeemable for cash.
  34. All special offers must be redeemed on the dates specified in the relevant additional terms and conditions.
  35. All special offers are subject to availability, which may vary between Italian Street Kitchen stores. Italian Street Kitchen is not responsible if a special offer is not available on the day you come to redeem your special offer and you must release Italian Street Kitchen, its related entities, franchisees and store operators from any claim and from all liability arising out of your inability to redeem such special offers.
  36. Italian Street Kitchen is not liable for any damage whatsoever which is suffered (including but not limited to consequential loss) or for personal injury which is suffered or sustained, in connection with membership of the Italian Street Kitchen loyalty program or with any of the special offers, except for any liability which cannot be excluded by law.
  37. In all matters, all decisions of Italian Street Kitchen with respect to the Loyalty Program and any membership thereof will be final and cannot be contested and the Member hereby agrees to accept such decisions.
  38. If for any reason this service is not capable of running as planned, including but not limited to infection by computer virus, bugs, tampering, unauthorised intervention or any other causes beyond the control of Italian Street Kitchen which corrupts or affects the administration security, fairness, integrity or proper conduct of this service, Italian Street Kitchen reserves the right at its sole discretion to cancel, terminate, modify or suspend the Italian Street Kitchen loyalty program.
  39. Members must not provide false or misleading information to Italian Street Kitchen and must not alter, reproduce, disclose or in any way interfere with the details of other Members. Italian Street Kitchen reserves the right at its sole discretion to disqualify or suspend and /or delete any credits or entitlements accrued by any Member who does not comply with these Terms & Conditions and may do so without notice to that Member.
  40. If for any reason the Program is inoperable (including but not limited to computer virus, bugs, tampering, unauthorised intervention, fraud, and technical failures), Italian Street Kitchen reserves the right in its sole discretion to disqualify any individual who tampers with Italian Street Kitchen’ systems, and to cancel, terminate, modify or suspend the Program. This includes causes beyond the control of Italian Street Kitchen which corrupts or affects the administration security, fairness, integrity or proper conduct of this Program.
  41. Italian Street Kitchen reserves the right to alter the Terms and Conditions of the Program without prior notice. This Program, including any offer or promotion conducted under the Program, will continue until such time it is terminated by Italian Street Kitchen. Should the Program be suspended, cancelled or altered at any time Italian Street Kitchen will notify Members via email or the relevant section of the Italian Street Kitchen website.

The cancellation, use and disclosure of personal information are governed by Italian Street Kitchen’s Privacy Policy. You hereby authorise Italian Street Kitchen to disclose your information to franchisees or related companies of Italian Street Kitchen and to other parties for the sole purpose of operating and maintaining the Italian Street Kitchen loyalty program. Should you wish to review the privacy policy, please click here.

Gift Card Purchases

  1. The original Italian Street Kitchen restaurant gift card posted to the recipient must be presented on redemption.
  2. Copies or vouchers that have expired will not be accepted.
  3. Each gift card requested will incur a $7 express postage fee per unique delivery address.
  4. Cards can only be sent within Australia.
  5. All Italian Street Kitchen gift card expires 3 years from purchase date and any balance remaining in the card on expiry will no longer be available.
  6. Italian Street Kitchen Gift Cards are not refundable for cash and no change will be given.  
  7. This card is like cash, if lost or stolen it cannot be replaced.  
  8. Italian Street Kitchen collects personal information to assist with the processing of delivery of services. This information may be used to communicate special events or changes in services that may be of interest to you.

Bella Vista Opening Campaign

  1. The competition is open to residents of Australia aged 18 years and over.
  2. The competition will run from 04/11/2020 until 31/12/2020 (or an alternate date as specified in these terms and conditions).
  3. The $500 Gift Card will be available for use at Italian Street Kitchen Bella Vista, NSW till the 31/12/2021.
  4. There is no entry fee and no purchase necessary to enter this competition.
  5. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  6. Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  7. Closing date for entry will be 31/01/2021. After this date, the no further entries to the competition will be permitted.
  8. No responsibility can be accepted for entries not received for whatever reason.
  9. The rules of the competition and how to enter are as follows:
    1. Download the free Italian Street Kitchen App (the ‘App’) from selected platforms (currently the Apple Store and Google Play)
    2. Upon downloading the App, the customer will automatically go in the draw to win a $500 Italian Street Kitchen Gift Card for use at Bella Vista, NSW only.
    3. Please be advised that the winner of the $500 Italian Street Kitchen Gift card will be announced by the 15/02/2021
    4. The offer is not available for redemption via any delivery platform including but not limited to Deliveroo, UberEATS, Menulog or the like.
  10. The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  11. The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  12. Italian Street Kitchen reserves the right to choose one (1) winner, randomly from the following NSW locations; Bella Vista 2153, Norwest 2153, Glenwood 2768, Kings Langley 2147, Baulkham Hills 2153, Kellyville 2155, Winston Hills 2153, Seven Hills 2147, Stanhope Gardens 2768. All entrants from the following location will not be accepted in the draw. 
  13. The promoter’s decision in respect of all matters to do with the competition will be final.
  14. By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions and the terms and conditions of Italian Street Kitchen in general located at https://italianstreetkitchen.com/au/terms-conditions/
  15. The competition and these terms and conditions will be governed by Australian law and any disputes will be subject to the exclusive jurisdiction of the courts of NSW.
  16. The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current Australian data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  17. This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to us and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://italianstreetkitchen.com/au/privacy-policy/
  18. We reserve the right to cancel the competition if circumstances arise outside of its control.

West End Opening Campaign

  • The competition is open to residents of Australia aged 18 years and over.
  • The competition will run from 02/08/21 until 08/09/21 (or an alternate date as specified in these terms and conditions).
  • There is no entry fee and no purchase necessary to enter this competition.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.
  • Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.
  • Closing date for entry will be 08/09/2021. After this date, the no further entries to the competition will be permitted.
  • No responsibility can be accepted for entries not received for whatever reason.
  • The rules of the competition and how to enter are as follows:
    • Download the free Italian Street Kitchen App (the ‘App’) from selected platforms (currently the Apple Store and Google Play)
    • The first 100 eligible members to download the app will receive $17 uploaded into their account on 30/09/2021. The $17 credit can be used at Italian Street Kitchen, West End, QLD only. The $17 credit will expire on 31/12/2021.
    • All customers who download the app will automatically go in the draw to win a complimentary dinner for 4 people that can be redeemed at Italian Street Kitchen West End, QLD only. 
    • Please be advised that the winners of the $17 credit will be contacted on Thursday 30th of September and will receive the prize money into their loyalty account on 30/09/2021.
    • The offer is not available for redemption via any delivery platform including but not limited to Deliveroo, UberEATS, Menulog or the like.
  • The details of the complimentary dinner competition are as follows:
    • Winners will be contacted via email (using email address provided upon registering) by the 30th of September 2021. 
    • Complimentary dinner prize includes a set menu pre-selected by Italian Street Kitchen. Beverages are excluded from this offer.
    • Winners may select their preferred date to redeem the complimentary dinner offer from the pre-determined dates, however, Italian Street Kitchen reserves the right to change the date based on availability. 
  • The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  • The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.
  • Italian Street Kitchen reserves the right to randomly choose winners from the following QLD locations; Hillgate Hill 4101, South Bank 4101, Dutton Park 4102, St Lucia 4067, Milton 4064, Auchenflower 4066, Toowong 4066, Woolloongabba 4102, Fairfield 4103, Taringa 4068, Bardon 4065, Paddington 4064, Red Hill 4059, Indooroopilly 4068. All entrants that are not from the above locations will not be accepted in the draw. 
  • The promoter’s decision in respect of all matters to do with the competition will be final.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions and the terms and conditions of Italian Street Kitchen in general located at https://italianstreetkitchen.com/au/terms-conditions/
  • The competition and these terms and conditions will be governed by Australian law and any disputes will be subject to the exclusive jurisdiction of the courts of NSW.
  • The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current Australian data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook, Twitter or any other Social Network. You are providing your information to us and not to any other party. The information provided will be used in conjunction with the following Privacy Policy found at https://italianstreetkitchen.com/au/privacy-policy/
  • We reserve the right to cancel the competition if circumstances arise outside of its control.
  • By clicking ENTER you are agreeing to receive marketing communication from Italian Street Kitchen via email or mobile.
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