Terms & Conditions
Know your Rights
Please read through the Terms and Conditions of this website carefully and, where necessary, contact us to explain and such terms and conditions which you may not understand.
If you are under the age of 16, you should always have the express consent or a parent and / or legal guardian before accessing this website.
Use of this Website
The intended use of this site is for the benefit of persons residing in Australia. Any promotion, competition, product or service identified or contained within this website is subject to their specific terms and conditions. If there are no specific terms and conditions, the terms and conditions contained within this page shall apply.
Access to the Website
We will continually attempt to provide you with access to the contents of this website 24 hours a day, 7 days a week. In the event the website is inaccessible for a planned or unplanned reason, we cannot be held liable. We may, at any time and without notice to you, restrict or terminate your access to this website if we deem you are in breach of our terms, conditions and policies.
The information contained within this website has been provided and produced to the best of our knowledge and taking into account all relevant legislation at the time of production. Your use of this information is done at your own risk. We, or any of our affiliates do not accept alibility, for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, or inability to use or access, this website.
In the event the device in which you utilise to access this website is damaged in any capacity, we take no responsibility and will not be liable for any damage caused.
ISK Improved Loyalty App Statement:
As of September 28, 2021, Italian Street Kitchen will be removing all points from the Italian Street Kitchens App. All loyalty points will be converted to cashback dollars and existing users will have 1 month (until 28/10/21) to use these extra cashback dollars. After 28/10/21, this cashback will expire. Italian Street Kitchen will be adding multiple improvements to the loyalty program app, including introducing welcome rewards for different tiers, birthday rewards and anniversary rewards. Birthday and Anniversary rewards will vary per tier. The existing cashback rules will remain in place, Red 5%, White 7% and Green 10%. The rules to move up a tier have changed, Red remains complimentary to join, White requires 12 visits or spend $750 in a 12 month period & Green 24 visits or spend $1500 in a 12 month period. Cashback and all rewards continue to last for 12 months, after 12 months they will expire. Any questions regarding the new loyalty program, please contact firstname.lastname@example.org
- The Italian Street Kitchen loyalty program (“Program”) is available at all Italian Street Kitchen restaurants in Australia.
- Participation in the Program is open to individuals with a unique mobile number and an Australian residential address.
- Individuals can become Italian Street Kitchen loyalty program Members (“Members”) by downloading the official Italian Street Kitchen App (“App”) for compatible smartphones and devices and following the prompts to register and activate the App. A mobile phone number verification process is in place. To become a verified member you must verify your mobile number by entering the verification code sent to you as a phone message. Only a verified member can redeem cash-back credits. Unverified Members can still earn rewards via the App but cannot redeem until the account is verified.
- Individuals under 16 years old must have parental/guardian approval to register for this Program and further, the parent/guardian of the individual must read and consent to these Terms and Conditions. Parents/guardians may be required by Italian Street Kitchen to enter into a further agreement as evidence of consent to the minor registering for this Program.
- Upon verification, an Account will be created for the Member. Verified Members who initially became a Member with a physical membership card, will also be able to associate the existing membership card to the App account once they complete the App registration, this will enable them to accrue and redeem Rewards via the App. The Program allows one physical card (including loyalty cards and gift cards) to be linked to the App account maximum, please contact email@example.com if you have any issue with linking the cards.
- There is a strict limit of one (1) registered Account per Member/person. Each account requires an independent mobile number that needs to be verified.
- You must advise Italian Street Kitchen of any change of name, address, email or other details as soon as practicable after the change. Personal information that Italian Street Kitchen uses is only to communicate with Members and to provide offers that Italian Street Kitchen feels that Members may be interested in. Italian Street Kitchen is not responsible for any loss of loyalty program Rewards or Benefits made available to Members in connection with any failure by you to notify Italian Street Kitchen of any change in your details. Italian Street Kitchen may require acceptable proof in relation to any change of details. Changes can be made directly via the App or by contacting the Italian Street Kitchen Customer Service Team.
- Until otherwise advised by Italian Street Kitchen, Italian Street Kitchen membership is tiered according to your interaction with Italian Street Kitchen every consecutive period of twelve (12) months.
- Until otherwise advised by Italian Street Kitchen, each Tiered membership entitles you to a different cash-back rewards percentage. Tier 1 – Complimentary to join, Tier 2 – 12 visits or spend $750 in 12 months, Tier 3 – 24 visits in 12 months or spend $1500 in 12 months.
- Cashback is accrued where payment is made, provided that the App barcode associated with the Account is scanned at the time of purchase.Tier 1 – 5% cash-back rewards, Tier 2 – 7% cash-back rewards, Tier 3 – 10% cash-back rewards
- All accrued Rewards & Entitlements will lapse if a member has not redeemed the Rewards within a period of twelve months. Italian Street Kitchen will automatically deduct and invalidate Rewards from such an Account after every consecutive period of 12 months, with any accrued Rewards and other entitlements being forfeited. For example, you have earned $5 on 03/08/2017, if they are not redeemed before 03/08/2018, our system will automatically expire them and remove them from your account. For the avoidance of doubt, the Account will not be terminated and the Member will retain their Account even after their Rewards expire.
- Members can only redeem ONE reward per transaction.
- Members may be given a choice of rewards. They have the choice of which item they would like to redeem with specific promotions. For example, when you download our app, you are given a choice of 4 different food items to choose from as a reward.
- The Rewards balances and special offers under this Program are not transferable, exchangeable or redeemable for cash and/or Giftcards. Rewards accrued in multiple Accounts cannot be merged.
- The Rewards will not be accumulated and can not be redeemed in respect of any purchases made through a third party delivery service or other items nominated or other goods or services nominated in these Terms and Conditions by Italian Street Kitchen from time to time.
- It is each Member’s responsibility to ensure that the correct Rewards have been added or deducted for each eligible transaction. Individuals must notify Italian Street Kitchen of any apparent discrepancy as soon as possible by contacting firstname.lastname@example.org. Italian Street Kitchen will not be able to add any missing Rewards related to transactions where membership was not scanned by a Member.
- Italian Street Kitchen is not liable for any unauthorised use of a Member’s account, Rewards, username or password by third parties, nor is it liable for unauthorised use of a reward code sent to a Member.
- No fees will be charged by Italian Street Kitchen for the issue, registration, activation or use of the App. Members are responsible for any costs charged by their service provider for Internet access to use the App or access the Program website.
- Italian Street Kitchen reserves the right, at any time, to verify the validity of Members, registrations, verification of accounts, and Rewards accrual and redemption (including a Member’s identity, age and place of residence) and reserves the right, in its sole discretion, to disqualify any Member who Italian Street Kitchen has reason to believe has breached any of these Terms and Conditions, tampered with the registration, Rewards accrual/redemption and/or account verification process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the Program. Errors and omissions may be accepted at Italian Street Kitchen’ discretion. Failure by Italian Street Kitchen to enforce any of its rights at any stage does not constitute a waiver of those rights. Italian Street Kitchen’ legal rights to recover damages or other compensation from such an offender are reserved.
- Incomplete or indecipherable Member registrations or Reward redemption may, at Italian Street Kitchen’ discretion, be deemed ineligible for this Program or deemed invalid.
- If there is a dispute as to the identity of a Member, Italian Street Kitchen reserves the right, in its sole discretion, to determine the identity of the Member.
- Should a password be lost or forgotten, Italian Street Kitchen’ verified Members should follow the reset password steps via the App, the password will then be sent to the nominated email address associated with the Account.
- Additional rewards and entitlements may be offered at Italian Street Kitchen’ absolute discretion.
- Italian Street Kitchen reserves the right and has absolute discretion to refuse an Italian Street Kitchen Loyalty Program membership should we believe that the use is unauthorised, fraudulent or otherwise unlawful.
- Italian Street Kitchen reserves the right, in its absolute discretion, to suspend your membership in the event that a large credit load accumulates on your Italian Street Kitchen loyalty program account pending investigation into the accumulation of that credit.
- Italian Street Kitchen may terminate your membership if it considers you have used your Italian Street Kitchen loyalty program card fraudulently or otherwise in contravention of these terms and conditions or the law generally.
- Italian Street Kitchen accepts no responsibility for any SMS, email or other mail not received by Members or for any delay in delivery due to technical disruptions or for any other reason.
- Italian Street Kitchen is not responsible for any incorrect or inaccurate information, either collected at the time you registered as a Member or during the course of your Membership, either caused by an Italian Street Kitchen employee in person or via phone or for any of the equipment or programming associated with or utilised in this service, or for any other technical error or a combination thereof that may occur in the course of the administration of this service including any omission, interruption, deletion, defect, delay in operation or transmission, communications line or telephone, mobile or satellite network failure, theft or destruction or unauthorised access to or alteration of Member’s contact details.
- Italian Street Kitchen reserves the right to remove credit incorrectly or accidentally added to the Italian Street Kitchen loyalty program account, without notice to the Member.
- Italian Street Kitchen may offer special offers to some or all Italian Street Kitchen loyalty program Members from time to time. These offers may include additional terms and conditions.
- Some Italian Street Kitchen loyalty program Members may be ineligible to redeem special offers because of their age or legal requirement. It is at Italian Street Kitchen’ sole discretion whether to issue you with a special offer.
- To redeem a special offer, you must go to a participating Italian Street Kitchen store and scan your Italian Street Kitchen Butchers membership. All special offer values are inclusive of GST where applicable and are quoted in Australian dollars.
- Italian Street Kitchen loyalty program membership, special offers and discounts are non-transferable and are not redeemable for cash.
- All special offers must be redeemed on the dates specified in the relevant additional terms and conditions.
- All special offers are subject to availability, which may vary between Italian Street Kitchen stores. Italian Street Kitchen is not responsible if a special offer is not available on the day you come to redeem your special offer and you must release Italian Street Kitchen, its related entities, franchisees and store operators from any claim and from all liability arising out of your inability to redeem such special offers.
- Italian Street Kitchen is not liable for any damage whatsoever which is suffered (including but not limited to consequential loss) or for personal injury which is suffered or sustained, in connection with membership of the Italian Street Kitchen loyalty program or with any of the special offers, except for any liability which cannot be excluded by law.
- In all matters, all decisions of Italian Street Kitchen with respect to the Loyalty Program and any membership thereof will be final and cannot be contested and the Member hereby agrees to accept such decisions.
- If for any reason this service is not capable of running as planned, including but not limited to infection by computer virus, bugs, tampering, unauthorised intervention or any other causes beyond the control of Italian Street Kitchen which corrupts or affects the administration security, fairness, integrity or proper conduct of this service, Italian Street Kitchen reserves the right at its sole discretion to cancel, terminate, modify or suspend the Italian Street Kitchen loyalty program.
- Members must not provide false or misleading information to Italian Street Kitchen and must not alter, reproduce, disclose or in any way interfere with the details of other Members. Italian Street Kitchen reserves the right at its sole discretion to disqualify or suspend and /or delete any credits or entitlements accrued by any Member who does not comply with these Terms & Conditions and may do so without notice to that Member.
- If for any reason the Program is inoperable (including but not limited to computer virus, bugs, tampering, unauthorised intervention, fraud, and technical failures), Italian Street Kitchen reserves the right in its sole discretion to disqualify any individual who tampers with Italian Street Kitchen’ systems, and to cancel, terminate, modify or suspend the Program. This includes causes beyond the control of Italian Street Kitchen which corrupts or affects the administration security, fairness, integrity or proper conduct of this Program.
- Italian Street Kitchen reserves the right to alter the Terms and Conditions of the Program without prior notice. This Program, including any offer or promotion conducted under the Program, will continue until such time it is terminated by Italian Street Kitchen. Should the Program be suspended, cancelled or altered at any time Italian Street Kitchen will notify Members via email or the relevant section of the Italian Street Kitchen website.
Gift Card Purchases
- The original Italian Street Kitchen restaurant gift card posted to the recipient must be presented on redemption.
- Copies or vouchers that have expired will not be accepted.
- Each gift card requested will incur a $7 express postage fee per unique delivery address.
- Cards can only be sent within Australia.
- All Italian Street Kitchen gift card expires 3 years from purchase date and any balance remaining in the card on expiry will no longer be available.
- Italian Street Kitchen Gift Cards are not refundable for cash and no change will be given.
- This card is like cash, if lost or stolen it cannot be replaced.
- Italian Street Kitchen collects personal information to assist with the processing of delivery of services. This information may be used to communicate special events or changes in services that may be of interest to you.
Vouchers can only be redeemed when a customer dines between 11am 08/10/2022 and 11:30pm 08/11/2022 (“Redemption Period”). To redeem a voucher, customers must purchase a main meal from our Secondi, Pizza or Fatto In Casa ranges from the A La Carte Menu. Offer is not Valid with any set menu, lunch menu or Third Party offering.
Redeeming your Voucher:
- Only One voucher can be redeemed per table at any given time
- Vouchers cannot be redeemed in conjunction with any other offer, promotion or giveaway.
- Vouchers are only valid for the first 100 customers who dine between 11am 08/09/2022 and 11:30pm 08/10/2022. (“Promotional Period”).
- Vouchers will only be given to customers who make a booking via the Italian Street Kitchen website and dine in store.
- Vouchers can only be redeemed by customers who make a booking via the Italian Street Kitchen website and dine in store
- This promotion is not valid for any mobi2go, delivery partner or takeaway & pickup orders.
- Offers can be changed/altered by the promoter without prior communication to the winners
Individual Voucher Terms and Conditions:
- $200 Italian Street Kitchen Gift Card
- Redeem between the 8th October 2022 and 8th November 2022, when you dine in at Italian Street Kitchen.
- Only valid at Italian Street Kitchen Nationally.
- 30% off your Food Bill
- Discount only Valid to the limit of $300. Any amount over $300 will need to be paid in full.
- Discount only applies to items offered off the A La Carte Menu and excludes all beverages.
- Complimentary Round of Cocktails:
- Voucher valid for a maximum of four cocktails.
- Cocktails include, Aperol Spritz, Espresso Martini and Watermelon Gin Fizz
- Redemption valid between the 8th October 2022 and the 8th November 2022, when you dine in at Italian Street Kitchen.
- Only one cocktail redeemable per person over the age of 18.
- Cocktails can only be redeemed when a main meal is purchased.
- Main meals include anything from Pizza, Secondi or Fatto In Casa Range.
- We encourage the safe consumption of alcohol.
- Complimentary Dessert
- Desserts limited to Tiramisu and Creme Caramel
- Redemption valid between the 8th October 2022 and 8th November 2022, when you dine in at Italian Street Kitchen.
- Complimentary Bottle Of Wine
- Voucher limited to Farina Bianco and Farino Rosso
- Redemption valid between the 8th October 2022 and 8th November 2022, when you dine in at Italian Street Kitchen.
- Wine can only be redeemed when a main meal is purchased.
- Main meals include anything from Pizza, Secondi or Fatto In Casa Range.
- We encourage the responsible consumption of alcohol.
- Selection subject to availability in store.
- Complimentary entree
- Voucher limited to Woodfired Italian Cheese Bread, Arancini Norma or Baccalao Croquettes
- 50% Off One Pizza
- Complimentary Side
- Voucher limited to Rosemary and Garlic Chips, Parmesan and truffle Chips or Salad
- Complimentary Kids Meal
- Kids meal must be selected from the Bambini menu and cannot be substituted for any other menu item
- Only available Friday to Sunday
- Available at Neutral Bay, Meadowbank, Newstead, Bella Vista, West End, and Penrith
- Available between 3 – 6pm only
- Not available on public holidays or any other special days.
- Any extra items consumed will be charged at the menu price and must be paid for on the day.
- Offer can be removed at any time.
- The promotion is open to residents of Australia aged 18 years and over.
- The promotion will run from 11.00am, 11 July 2022 until 11.00pm, 11 August 2022.
- There is no entry fee and no purchase necessary to accept this promotion.
- By accepting this exclusive promotion, the customer is indicating their agreement to be bound by these terms and conditions.
- The rules of the Exclusive Promotion and how to redeem are as follows:
- The Customer will be able to receive a fifteen percent (15%) discount off their purchase only when ordering online located here (https://italianstreetkitchen.com/au/order-pickup/) and collecting the food directly from Italian Street Kitchen Meadowbank located at 10 Rothesay Ave, Ryde, NSW, 2112
- To redeem the discount, the customer must use the codeword LOCALS15 when promoted to insert a discount code
- This offer is not redeemable via any third party application or delivery partner
- This offer is only redeemable for orders placed through and picked up from Italian Street Kitchen Meadowbank located at 10 Rothesay Ave, Ryde, NSW, 2112
- This promotion cannot be used in conjunction with any other offer including subscription coupons and promo codes.
- The promoter reserves the right to cancel or amend the promotion and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the promotion will be notified to entrants as soon as possible by the promoter.
- The promoter’s decision in respect of all matters to do with the promotion will be final.
- By entering this promotion, an entrant is indicating his/her agreement to be bound by these terms and conditions and the terms and conditions of Italian Street Kitchen in general located at https://italianstreetkitchen.com/au/terms-conditions/.
- We reserve the right to cancel the promotion if circumstances arise outside of its control.
Instructions on how to enter this competition form part of the conditions of entry. By participating, entrants agree to be bound by these conditions.
Entry is open to residents of Australia who have an account on Instagram, enabling them to submit an entry in accordance with details provided.
The competition commences from 9am 08/08/2022, and finishes at midnight AEST 08/10/2022 (“Promotional Period”).
How to Enter
To enter, entrants must, during the Promotional Period:
- log into your Instagram account;
- Follow @italianstreetkitchen
- Enter all the required details on https://italianstreetkitchen.com/au/social-comp/, under ‘Enter the Comp’
By submitting an entry, entrants warrant to Italian Street Kitchen (“Promoter”) that they own all of the rights to the entry
The winner will be drawn randomly on 18 October 2022 and will be contacted through the contact details provided upon entry.
Only one entry per person will be accepted. Multiple entries will be deemed ineligible.
The Flight Centre Gift Card (“Prize”) is not valid as cash or transferable in any manner or form. All Gift Cards are redeemable at participating Flight Centre Travel Group Limited retail stores located within Australia and bound by the terms and conditions issued by Flight Centre Travel Group Limited – https://www.flightcentre.com.au/gift-card-terms-and-conditions
Unless otherwise stated on the Gift Card, Gift Cards are valid for use within 3 years from the date of issue. Anything additional will need to be organised by the winner separately, at their sole cost.
The prize includes the below and is based on 1 person travelling:
- $2,000 Flight Centre Gift Card
Other spending money, meals, travel taxes, travel insurance and all other ancillary costs, as well as obtaining any of these, are the responsibility of the winner.
We reserve the right to redraw in the event of a winner being unable to satisfy these terms and conditions or forfeiting or not claiming their prize within 14 days of notification.
All components of the prize must be taken together or otherwise are deemed to be forfeited. Travel is subject to booking availability and blackout periods may apply.
By providing your contact details you agree to receive communications from Italian Street Kitchen and its parent company Seagrass Boutique Hospitality Group in all manners until you unsubscribe.
To the extent permitted by law, the Promoter is not responsible or liable for:
- inaccurate/incorrect transcription of entry information;
- purported entries that are not received for any reason, including because they are lost, misdirected or stolen, or that are received, but are late, illegible, incomplete, sent with insufficient postage (where entry is by post), or sent other than as directed in the entry instructions;
- any problems or technical failures of any kind, including malfunction of any telephone network or lines, computer online systems or network, servers or providers, computer equipment, or software;
- the unavailability or inaccessibility of any service whether or not caused by traffic congestion on the Internet or at any website;
- unauthorised human intervention in any part of the competition;
- electronic or human error which may occur in the administration of the competition;
(vii) any loss suffered or sustained, to person or property and including, but not limited to, consequential (including economic) loss by reason of any act or omission, deliberate or negligent, by the Promoter, or its servants or agents, in connection with the arrangement for supply, or the supply, of any goods or services by any person to a prize winner and, where applicable, to any family/persons accompanying a winner; or
- any injury or damage to persons or property, including to the participant’s or any other person’s computer related to, or resulting from, participation or downloading any materials in this competition.
The promoter shall not be liable for any tax implications that may arise as a result of accepting any prize.
Independent financial advice should be sought by any person participating in the promotion.
The Promoter will not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with the prize except for any liability, which cannot be excluded by law.